93% of Customers Check Google Before They Call You.
Velogics automatically requests reviews from happy customers after every job — routing them straight to Google. Unhappy customers get a private feedback channel so issues are resolved before they go public. Most clients reach 4.8–4.9★ within 90 days.
Before Velogics
8 reviews · Mostly from unhappy customers who sought you out
After 90 Days with Velogics
94 reviews · Systematically collected from satisfied customers
Happy Customers Don't Leave Reviews. Unhappy Ones Do.
Without a system, your Google rating reflects your worst days — not your best work. Velogics fixes the imbalance automatically.
93%
of customers read Google reviews before choosing a local service business.
3.3★
is the minimum rating a business needs before most consumers will consider using them.
88%
of consumers trust online reviews as much as personal recommendations from friends.
1 in 26
unhappy customers will bother to leave a review — but they're the only ones who naturally do.
Systematic Reviews. Zero Manual Effort.
Four automated steps that build your reputation on autopilot — after every single job.
Job Is Completed
Your team marks a job as complete — or Velogics detects completion via your CRM, booking system, or a simple trigger you control.
Timed Review Request Sent
A personalised SMS goes out at the optimal time after job completion — not immediately, but when the customer's satisfaction is at its peak.
Happy Customers Go to Google
Satisfied customers get a direct link to your Google Business profile. One tap, they're leaving a 5-star review. No friction, no fuss.
Unhappy Customers Go Private
If a customer indicates they're not satisfied, they're routed to a private feedback form — giving you the chance to resolve it before it becomes a public 1-star review.
Everything You Need to Own Your Google Rating
Post-Job SMS Requests
Automatically sent at the ideal moment after job completion — personalised with the customer's name and the service performed. Response rates are 4× higher than email.
Negative Review Interception
Before an unhappy customer can go public, Velogics routes them to a private feedback form — giving you the chance to make it right and turn a 1-star into a loyal repeat customer.
Google Business Integration
Direct integration with your Google Business Profile. Positive review requests link straight to your review page — one tap and the customer is writing their review.
Local SEO Impact
Google ranks businesses with more reviews and higher ratings higher in local search. More reviews from Velogics = more visibility = more inbound calls without extra ad spend.
Review Analytics Dashboard
Track your rating over time, review volume, response rates, and which jobs generate the best feedback. Use the insights to improve service quality and double down on what works.
Multi-Location Support
Running multiple locations or teams? Velogics manages review collection separately per location — each with its own Google profile, reporting, and follow-up sequences.
If Customers Find You on Google, Reviews Are Everything
Trades & Home Services
HVAC · Plumbing · Electrical · Roofing
Homeowners search Google before they call anyone. A 4.9★ rating with 100+ reviews makes you the obvious choice before you even answer the phone.
73%
of homeowners choose based on Google rating alone
Medical & Dental
Clinics · Practices · Physio · Allied Health
Patients choosing a new dentist or physio rely heavily on Google reviews. A strong rating reduces price sensitivity and increases new patient booking rates significantly.
4.8★
minimum rating to appear in top 3 local results
Real Estate
Agents · Brokerages · Property Managers
Sellers and buyers choose agents partly on reputation. Consistent 5-star reviews from past clients are one of the strongest trust signals in the industry.
67%
of clients choose their agent based on online reviews
Construction
Builders · Fitout · Contractors
High-value project clients do serious due diligence. A strong Google profile with detailed reviews signals reliability and quality before the first meeting.
91%
of B2C clients check reviews before a large purchase
A 4.9★ Rating Isn't Luck — It's a System
4.9★
Average rating after 90 days
11×
More reviews vs. no system
+34%
Increase in Google profile views
+28%
Increase in inbound calls
Reviews are free marketing that compounds.
Every review you collect works for you permanently — improving your ranking, increasing your call volume, and reducing your cost per lead. It's the highest-ROI marketing activity most businesses completely ignore.
Your Next 100 Reviews Are Already Out There
Review follow-up is part of AI Front Desk — free for the first 14 business days, no credit card required. Start collecting reviews from your satisfied customers systematically — and watch your Google ranking climb.
Questions About Review Management
1Is review follow-up its own product, or is it included in a plan?
Included. Review follow-up is part of AI Front Desk — the required base — at no extra cost. That means it's covered in your 14-business-day free trial and runs against the same CRM / calendar connection your chatbot and bookings use.
2Does this actually work, or will Google penalise me for it?
Velogics sends genuine requests to real customers — we never fake, buy, or incentivise reviews. This is fully compliant with Google's review policies. We just make it easy for happy customers to do what they'd otherwise forget.
3What if a customer leaves a bad review anyway?
Our filter catches most unhappy customers before they reach Google. But if someone leaves a negative review directly, we alert you immediately so you can respond quickly. Fast, professional responses to negative reviews actually build trust with other readers.
4How do you know which customers are happy vs. unhappy?
The SMS we send asks a simple sentiment question first. Based on their response, they're routed to either the Google review link or the private feedback form. It's a two-step process that filters naturally.
5Which review platforms do you support?
Google Business Profile is the primary platform — it has the biggest impact on local SEO and customer trust. We also support Facebook Reviews and Trustpilot. Additional platforms available on request.
6How quickly will my rating improve?
Most clients see their rating improve within the first 30 days and reach 4.8–4.9★ within 90 days, depending on job volume. The more jobs you complete, the faster it compounds.
7Can it connect to my booking or CRM system to trigger automatically?
Yes. Velogics integrates with your CRM, booking system, or job management software to trigger review requests automatically on job completion — no manual step required from your team.
Ready to build a 5-star reputation on autopilot?
Book a Free Demo